We are here to help! Feel free to contact us directly.
We have partners worldwide but as you are already here, why not shop with us direct? We will be happy to discuss any questions or concerns you may have.
Shipping is free! Shipping with mysecurerouter.com comes with free shipping worldwide. We will take care of that for you.
On average with our good friends over at DHL, your shipment generally takes 1-5 working days once payment has cleared. DHL will email you directly with delivery time and date. You can speak directly to DHL if you would like to change your delivery conditions securely and with confidence.
If you have any questions or concerns, you may contact us directly and we will happily help.
The secure router app can be found directly on Google Play Store and on Apple App Store. You will need to contact our support to activate the app against your secure router.
MESH setup can sometimes be a bit confusing. You can use the Secure router app to guide you or simple contact us and we will happily guide you through the set up process.
In general, the multiple routers you purchase with us will be preconfigured for a plug-and-play expereince but we also fully understand that it can all be a little confusing. Please do not hesitate to contact us and we will get you up and running securely.
We are confident that you will love your new Secure VPN router, so much so that we offer a full 14 day* money back guarantee.
*14 Days from date of purchase.
We are here to help! If you experience any technical issue, we will help guide you to fix the issue.
If the router is damaged during shipping we will replace the product at no additional cost.
If the router has received blunt force trauma while in your possession, this is not covered by the warranty and you will need to purchase another router from us.
If the router suffers any hardware failure not caused by blunt trauma, we will discuss the case with you directly and if required, we will replace if its within the warranty period of 1 year.
If you expereince any issues with your secure router, we always advise and encourage our customers to contact us and we will be happy to help you. Before contacting us, there are a few simple tasks you can try to fix the issue yourself. the following steps will help you.
Yes, this may seem silly but simply turning the secure router off, then on again will fix most issues you may experience. Simply pull the power cable from the router, wait 5 seconds, and reinsert the power cable.
If you have all three lights solid and you have no connection, this means your router is in MESH mode. If you have not purchased the MESH feature, this means the device has accidently entered mesh mode. To return the Router to normal mode, simply press and hold the left front button on the router for more then 10 seconds. you will see the power light flash rapidly. Release the button when you see the light flash rapidly. Wait for the router to return to normal solid power and solid Wi-Fi light.
To fix 99% of all issues that you may experience, after attempting a simple “have you turned it off and on again”, you may attempt a “soft reset.” simply press and hold the left front button on the router for more then 10 seconds. you will see the power light flash rapidly. Release the button when you see the light flash rapidly. Wait for the router to return to normal solid power and solid Wi-Fi light.
Mysecurerouter is shipped worldwide using DHL. All shipments are given a unique tracking code where all customers can follow their shipments live with DHL direct.
All customers receive the email with their tracking code. If you have not received this email, please check your spam mailbox. Alternatively, you can contact customer support here where one of our support team will be happy to help.
All shipping costs are INCLUDED within your purchase cost. If you receive any notification locally to you from DHL or another courier service requiring you to pay to receive, please contact us directly and we will happily discuss this direct with DHL for you.
With DHL, you will be able to amend delivery instructions as you see fit securely and with confidence directly on the DHL website. The email address you used to sign up with us, will the be the email address DHL use to contact you with any delivery issues.
Enter your email below and you will be added to our exclusive mailing list. Rest assured, we do not share your email with any 3rd parties.
Protect all your internet traffic with My Secure Router and feel no need to worry about surveillance, tracking, and data theft.
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